Best Gym Equipment Ltd (Remote, Sweden) — Jan 2015 to Sept 2025
Managed operations, customer relationships, and digital systems for a UK-based Shopify store while working fully remotely from Sweden. Oversaw B2B sales, technical projects, customer support, and team processes in a fast-paced e-commerce environment.
Promoted rapidly from Sales Assistant to lead commercial sales and full operational management.
Managed B2B sales for universities, hospitals, schools, and gyms, closing high-value deals and maintaining long-term client relationships.
Delivered first-class customer service across multiple channels (email, phone, live chat, WhatsApp).
Rebuilt logistics and fulfilment processes, introducing a CRM system to streamline workflows.
Led migration of an 8,000+ product catalogue to Shopify, including domain transfer, app integrations, and payment gateways.
Implemented Xero accounting software, automating invoicing, payroll, and supplier payment workflows.
Oversaw marketing campaigns: email, push notifications, WhatsApp chat, and abandoned cart recovery.
Directed three recruitment campaigns, designing a virtual interview process that screened 1,000+ applicants.
Managed IT systems for a fully remote team, including Google Workspace, DNS, telecoms, and technical support.
NHS, Southampton General Hospital — Feb 2010 to Jan 2015
Supported surgical and anaesthetic teams across multiple specialist operating theatres, working in high-pressure clinical environments.
Rotated across urology, colorectal, thoracic, gynaecology, orthopaedics, vascular, HPB, and emergency surgery.
Assisted scrub, surgical, and anaesthetic staff before, during, and after procedures.
Solely responsible for preparing, troubleshooting, and maintaining theatre equipment.
Handled surgical specimens, including urgent frozen section transfers to pathology.
Responded to emergency cases (cardiac arrests, polytrauma) with rapid problem-solving and calm decision-making.
Maintained clean, stocked, and fully equipped theatres, directly supporting surgical efficiency and patient safety.