Skills & Tools

Key Skills

• Customer-focused problem solving – experienced at managing challenging situations, restoring satisfaction, and strengthening client trust.

• Remote collaboration & self-management – 10+ years thriving in fully remote roles, balancing independent task ownership with effective teamwork.

• Technical troubleshooting – quick to understand systems, identify problems, and design efficient solutions.

• Process optimisation – skilled at streamlining workflows, improving efficiency, and driving measurable improvements.

• Communication – clear, confident, and professional in both written and verbal communication.

• Adaptability – calm and effective under pressure, with experience in demanding environments.

• Innovation – proven record of introducing new tools, systems, and methods to improve business outcomes.